Get Your City Cab

+31 85 1300 768

info@getyourcitycab.com

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FAQ's -Frequently asked questions

Reservations Bookings

You can book a taxi on our website. Choose your pick-up and drop-off location, pick-up time, and confirm the reservation to confirm your ride.

Yes, you can change your reservation by calling our customer service. We can help you change the time or place, but this depends on what is available.

Please check your spam folder or call our customer service. We can help you confirm the booking and make sure you get the right information.
To be sure that something is available, it is good to book early. Last minute bookings are also possible, but that depends on what is available.
Yes, when booking you can indicate how many people and bags there are. We will arrange a vehicle that suits your needs.

Rates Costs

Our prices depend on the distance and time of the ride. For an exact price you can use our online calculator.

There are no additional charges for regular baggage. For larger baggage, please contact us for information on additional charges.

There are no extra charges for weekend or night rides. You always pay the price calculated in advance.
Yes, we have special prices for all our rides. You can calculate your taxi ride via the reservation option.
Our prices are clear and fixed after you have booked. There are no unexpected costs, unless you want extra stops or a different route.

Flight Info Delay

Our drivers look at your flight information, if there is a delay, we will change the pick-up time automatically, so you don’t have to worry about costs.

Yes, when booking you can provide your flight number. This helps us to track your arrival or departure and adjust if necessary.

Yes, you will get the details of your driver. You can reach him directly for news or changes if there is a delay.
If your flight is cancelled, please contact us. We are here to help you cancel or change your reservation without any additional charges
If your arrival time changes, please let us know and we will adjust your driver’s pick-up time to accommodate you.

Payment Options

We accept credit cards, iDEAL, cash and other secure payment methods. You can choose what is most convenient for you.

Yes, it is possible to pay cash. Please let us know when making your reservation so the driver is ready.

Sure, we use secure and approved payment systems to protect your information and make your payment safe.
Usually payment is completed at or before the ride. Please contact us if there are special cases where payment can be made later.
Yes, we can send an invoice by email for business and private trips. Please request this when booking or contact customer service.

Cancellation Change

Yes, you can cancel your reservation. Please check our cancellation policy to see if there are any fees.

You can make changes by calling our customer service. We will adjust your booking if possible.

Cancellation fees may apply. This depends on when you cancel. Please see our cancellation policy for more details.
Yes, you can change the pick up time by calling our customer service, we will adjust it depending on what is available.
It is possible to change the pick-up location, if possible. Call our customer service to do this.

Special Requests

Yes, you can give a choice of driver. We will try to meet your request depending on what is available.

Yes, please let us know during booking how much luggage you have. We will arrange a car with enough space.

Yes, we can provide child seats on request. Please let us know when booking so we can arrange it.
Yes, we can help passengers with special needs. Please contact us to ask your question.
Yes, we have the possibility to reserve an electric car for your ride. Please indicate this when booking so we can arrange an eco-friendly vehicle for you.
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